core engagement
CX Audit & Roadmap
$6,500 fixed$40,000 typical firm fee
What's included
- ✓ Journey mapping
- ✓ VoC & CSAT/NPS review
- ✓ Service gap analysis
- ✓ Prioritized CX roadmap
Not included
- ✕ Platform implementation
- ✕ Ongoing program management
Deliverables
- 📄 CX Audit report (DOCX/PDF)
- 📄 CX roadmap
- 📄 Quick-wins list
Watermarked sample deliverable
See exactly what a CX Audit & Roadmap deliverable looks like before you buy — including a real, working worksheet with live formulas.
Milestones
- Intake
- Analysis
- Draft
- Expert review
- Signed delivery
Typical duration: 15 days
Certified by Joe Tawfik
27 years of experience in CX, Strategy and business growth. Experience across all aspects of corporate leadership, strategy, corporate growth, operational design and optimization. Every deliverable carries their signature — nothing ships without expert sign-off.
Our guarantee
One full rework cycle within 14 days of delivery if the engagement misses the agreed scope — and a named senior consultant accountable for every deliverable.